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Olos Dialer

The most awarded dialer in Brazil has three key advantages: better classification of public network signaling, a unique ability to build strategies, and optimized management of all resources.

Each part of the dialer was designed to improve the operation’s productivity, effectiveness and improve its financial results.

Why choose

our solution?

Better
Performance

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Operational
optimization

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Improved
Management

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Financial
earnings

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Inbound

Outbound and Blended Service

Connectivity

What’s already exceptional can be taken even further. With Olos Dialer, you can elevate your service to new heights by integrating additional value-driven solutions.

Olos WAY

Improve customer identification with a specialized voice bot, saving agents' time and boosting your operation's profitability.

Olos DA

Work with digital agents to increase productivity, standardize communication and enhance results.

Olos Channel

Transform your dialer into a key component of a larger ecosystem, seamlessly integrating multiple channels under a single management system.

Olos Journey X

Through separate databases and processing, your dialer can operate far beyond the limits of a contact center.


Olos Dialer’s

Features

Universal Control Panel
Monitor agents and operations through an accessible, secure and customizable WEB system
Programmable Pacing
Switch between predictive, automatic (Power Dialer) and preview operations quickly and easily
Integrated CRM
All your customer data gathered in a Web CRM that concentrates voice, text and image in a single interface
Silence Analysis
Prevent operational fraud by monitoring communication for periods of silence. Cleanse contact lists to validate phone numbers before dialing, optimizing results while avoiding unnecessary call costs
SAM
Automate your strategies and gain agility in decision-making, saving resources and creating opportunities
Number Track
Optimize dialing by factoring in your customer’s call attempt history
Voice and Signaling
Enjoy the best audio and signaling features to better classify your calls
Signaling Rec
Capture signal exchanges to quickly pinpoint the source of communication issues
CAPS Adm
Tune your algorithm to the call processing capacity of your public network
SPIN
Implement effective control and set limits to prevent excessive calls in each of Olos’ operation
RAR
Activate alternative routes in case of call failures to prevent excessive contact list usage and ensure consistent productivity
Integrated Softphone
All telephony interface included in Olos Dialer’s license
CostControl
Track your telecom costs in real time and compare them with your spending goals
Scoring
Find out the chances of your customer answering a call before you even try
Integrated Recording
Voice, text and image recording integrated into the solution
IVR
Electronic service available and manageable via graphical tool
Smart Preview
A package of exclusive features for preview service mode
Integrated Blended
Each Olos license can operate in active, receptive, or combined modes, all at no additional cost
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Segments that

we serve

Financial
Active operations, such as telesales and telecollections, obtain better operational and financial results by taking advantage of the performance of our dialer
Active operations, such as telesales and telecollections, obtain better operational and financial results by taking advantage of the performance of our dialer
Health
Several active applications, such as appointment confirmation, billing, procedure disclosure and proof of life, can be optimized by the Olos dialer
Several active applications, such as appointment confirmation, billing, procedure disclosure and proof of life, can be optimized by the Olos dialer
Retail
Sales and collections operations use advanced features that promote better contactability results and cost optimization with the Olos dialer
Sales and collections operations use advanced features that promote better contactability results and cost optimization with the Olos dialer
Telecom
Improve the performance of your active call centers in the search for new customers, retention, research or collection using the most awarded dialer on the market
Improve the performance of your active call centers in the search for new customers, retention, research or collection using the most awarded dialer on the market
Services
Customize outbound triggering strategies in telesales or telecollection applications through the various exclusive features of Olos
Customize outbound triggering strategies in telesales or telecollection applications through the various exclusive features of Olos
Entertainment
Take advantage of the various staff control and optimization resources to provide the best experience for your customer linked to the best use of your staff
Take advantage of the various staff control and optimization resources to provide the best experience for your customer linked to the best use of your staff
Contact Center
The most awarded dialer in Brazil at your disposal is a seal of reliability, providing the necessary comfort to those who hire customer service
The most awarded dialer in Brazil at your disposal is a seal of reliability, providing the necessary comfort to those who hire customer service
Billing
Have a prominent position in the ranking of charges for your product by taking advantage of the various exclusive developments of our dialer
Have a prominent position in the ranking of charges for your product by taking advantage of the various exclusive developments of our dialer
Customer Service
Use the most award-winning dialer on the market to call for appointments or to contact customers who give up on speaking to your customer service
Use the most award-winning dialer on the market to call for appointments or to contact customers who give up on speaking to your customer service
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What are the main

applications of Olos Dialer

for your company?

Discover some examples of active dialing applications and customize Olos according to your company’s needs.

  • Collections
  • Sales
  • Appointment Confirmation
  • Research
  • Data confirmation
  • Disclosure of data
  • Disclosure of products and services
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