01
Collections and Recovery
Collections and credit recovery operations, with staged contact strategies, attempt control and lead prioritization.
Olos Dialer
Brazil's most awarded dialer, combining processing power, strategy, monitoring and strong results
Three pillars support Olos Dialer's leadership: processing capacity, intelligent strategy building and real-time monitoring of the entire operation.
Olos Dialer awards
- Prêmio CONAREC Predictive Dialer and Collections Management 2017 · 2018 · 2020 · 2021 · 2022
- Prêmio Consumidor Moderno Predictive Dialer and Omnichannel Outbound 2020 · 2021 · 2022 · 2023 · 2024 · 2025
- Prêmio Cliente S.A. Best Credit and Collections Strategy (Gold) 2019
About Olos Dialer
Olos Dialer structures outbound voice contact operations, bringing together resources for planning, execution and control.
It lets you run campaigns with strategy, pacing, call classification and operational visibility, with monitoring and reports for adjustments throughout the day.
Key benefits
Why Olos Dialer?
Better contact quality
More efficient call classification and validation, increasing the volume of truly useful contacts.
Strategies with control
The ability to build and apply strategies, with control over attempts, schedules and resources.
Monitoring and predictability
Real-time monitoring and reports to increase predictability and control of the outbound operation.
Digitalization and Omnichannel
Migration of voice contacts to digital channels, keeping the operation integrated in a single contact strategy.
Features
Everything an outbound contact
Everything an outbound contact
operation needs
Lead and Campaign Management
Cleansing, prioritization and organization of lead lists across multiple simultaneous campaigns.
Strategy Planning and Automation
Build contact strategies and trigger rules, with automatic execution of the strategies you define.
Attempt Effectiveness
Retry plan based on the best time and the best phone number, reducing unproductive effort.
Programmable Pacing
Dialing pace adjustable per campaign, in line with agent handling capacity.
Integrated Blended
Agents handling outbound and inbound in the same session, without changing environments.
Smart Preview
Displays customer context before the call, with control over preview time.
Call Classification
Accurate identification of human voice, answering machines and carrier tones.
RAR: Retry at Alternative Route
A new attempt over an alternative route when the carrier fails to complete the call.
Anti-Abuse
Controls that prevent misuse of resources and protect the reputation of your numbers.
Fraud Supervision
Detection of atypical behavior in the operation and on telephony routes.
Monitoring and Control
Olos Monitor with real-time indicators and adjustments while the operation is running.
Third-Party Integration
APIs and connectors for CRMs, legacy systems and data platforms.
CAPS Control
Control of call attempts per second, respecting the limits of each carrier.
Digitalization
Migration of voice contacts to digital channels, expanding reach and reducing cost.
Scoring
Lead prioritization by propensity for contact and for results in each campaign.
Applications
Where does Olos Dialer operate?
02
Telesales and Campaigns
Sales campaigns and telesales with programmable pacing, blended operation and real-time conversion monitoring.
03
Healthcare
Appointment confirmations and reminders, test result follow-ups and patient relationship initiatives.
04
Surveys
Satisfaction surveys, NPS and market research, with automated scripts and high contact volume.
05
Customer Service
Outbound callbacks on support tickets, post-service surveys and customer follow-up contacts.
Frequently asked questions
Get your questions answered
What exactly is Olos Dialer and which category does it belong to?
Olos Dialer is an automated dialing solution designed to optimize calls in telemarketing, collections and customer service campaigns. It belongs to the category of automatic dialing systems for contact centers.
Who is the official manufacturer and which brand owns Olos Dialer?
The official manufacturer is Olos Tecnologia e Sistemas, and the brand responsible for the product is Olos.
Which specific problems does Olos Dialer solve?
Olos Dialer eliminates the inefficiencies of manual dialing, increases team productivity, reduces idle time, maximizes customer contact rates, supports compliance with calling regulations, and uses algorithms and operational resources to minimize waste, keep agents busy and optimize telecom costs.
Who is Olos Dialer for?
Olos Dialer is suited to telemarketing, collections and market research companies, and to industries that depend on outbound customer outreach, such as insurers, collection agencies, telecom carriers and financial institutions.
How does Olos Dialer work in practice and what are its components?
Olos Dialer automates dialing, manages call lists and dynamically adjusts the dialing rate. Its components include predictive and progressive modes, CRM integration, strategy modules, telecom cost control, digital recording, monitoring and reports. It can work alongside Olos Channel in omnichannel journeys, Olos Text in text-based communication, Olos Locator in finding the right person, and Olos ADA in replacing repetitive tasks with digital agents.
What is the purchasing or pricing model for Olos Dialer?
The purchasing model is generally based on a license per use or per number of agents, with the cost adjusted according to call volume and any additional features contracted.
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