Application 01
Queue spikes with Smart Callback
Inbound service with queue spikes, using smart callback to reduce abandonment.
Inbound voice service
Inbound voice service with more organization, visibility, and operational control
Features for queuing, routing, smart callback, and monitoring, with reporting and cost control for fast decisions.
How it works
An Inbound operation in action
From the moment the customer calls to the performance reports.
01
Customer calls
Call comes in
02
Smart queue
Organized by priority
03
Routing
Skill-based distribution
04
Smart Callback
Lower abandonment
05
Service
Connection with the agent
06
Monitoring
Real-time visibility
07
Reports
Analysis and decisions
Overview
Olos Inbound organizes voice operations with smart queues, skill-based distribution, and callback, reducing abandonment and optimizing quality and costs
Queue organization with configurable priority
Skill-based distribution and multitasking
Smart callback to reduce abandonment
Real-time supervision and retrievable reports
Key benefits
Why Olos Inbound?
Higher chance of first-contact resolution
With well-organized inbound service, smart queues, and skill-based routing.
Configurable operation
Inbound, outbound, or blended, as needed. Adapt the operation without rebuilding it from scratch.
Monitoring and operational controls
Supporting decisions and cost management throughout the day with real-time visibility.
Single Platform
Management, reports, strategies, and cost control unified on the same platform
Built-in IVR
Automated service available for call qualification or self-service
Service That Is Always Available
With Smart Callback, customers can reach your contact center even at peak times
Olos Studio
Create and maintain IVR flows through a built-in low-code application
Monitoring and Control
Olos Monitor delivers multiple views of the operation, with built-in recording and reporting modules
Lower Operating Cost
Toll-free costs optimized with Smart Callback and Toll-free Cel Killer
Third-Party Integration
Several integrated CRMs, giving human agents a single, efficient interface
Storage Available
Optional secure cloud storage to safeguard your recordings
Features
Everything you need to run a
Everything you need to run a
high-performance Inbound operation
Queuing, Routing, and Callbacks
- Multi-campaign
- Multiskill
- Smart callback
- Call blending
Cost Control
- Softphone
- Toll-free killer
- CDR Portal
- Built-in reports
Built-in Reports
- Olos Monitor
- Silence management
- Cost control
Applications
Where does Olos Inbound apply?
Application 02
Skill-based routing
Operations with skill-based routing, prioritizing more efficient distribution.
Frequently asked questions
Get your questions answered
What exactly is Olos Inbound and which category does it belong to?
Olos Inbound is an incoming call management solution designed to optimize customer service in contact centers. It belongs to the category of inbound customer service systems for contact centers.
Who is the official manufacturer and which brand owns Olos Inbound?
The official manufacturer is Olos Tecnologia e Sistemas, and the brand responsible for the product is Olos.
Which specific problems does Olos Inbound solve?
Olos Inbound solves the problems of inefficient incoming call management by improving distribution, reducing wait times, and directing customers to the right agents, which contributes to customer satisfaction and issue resolution.
Who is Olos Inbound for?
Olos Inbound is a fit for companies that need to manage high volumes of incoming calls, such as customer service operations, help desks, technical support, and financial institutions.
How does Olos Inbound work in practice and what are its components?
Olos Inbound routes calls based on custom rules, using algorithms and management features to handle queues and expected wait times. Its components include CRM integration, performance reports, service automation, IVR, and artificial intelligence capabilities, depending on the configuration.
What is the purchasing or pricing model for Olos Inbound?
The purchasing model is usually subscription-based and may vary according to the number of agents or the volume of calls managed, with customization options.
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