About Olos

Far beyond technology, we build connections that transform businesses

Over a decade developing technology that brings companies and people closer through memorable, intelligent, results-driven experiences, regardless of the customer's preferred channel.

Person wearing a headset in front of a computer
Our story

This is where the story begins

Olos was born from the hands-on experience of people who knew firsthand the challenges of customer service, collections, sales, and customer relationship operations. Since then, we have evolved to bring voice, messaging, digital channels, and artificial intelligence together in a single experience. Today we help companies across different segments build smarter, more efficient, and more human journeys.

+15 years in the market
+10 countries with Olos presence
+50k users
180 companies/clients
The way we think

What we believe in

Technology is the means, not the end

Innovation shapes new realities by solving known and unknown problems

Great results come from lasting relationships and hard work

Customer experience is the result of people, processes, and technology working together

Operational intelligence always. Artificial intelligence whenever possible.

Our evolution

What sparks innovation?

2010
The project starts
2012
First clients on Olos v2
2014
Olos v4 and the digitalization revolution
2016
Olos VM5 with omnichannel and international presence
2018
Secure, scalable infrastructure with Olos Cloud
2020
More advanced journeys with Olos JourneyX
2022
Enhanced text communication with Olos Text
2024
Speech analytics with Olos Analytics
2026
Applied artificial intelligence

Our global presence

Olos is expanding internationally, with operations in South America, Central America, North America, and Europe. We are committed to delivering innovative, high-quality solutions tailored to regional needs, strengthening our global market position.

Talk to our specialists
Map of the countries where Olos operates
Olos team joining hands
The people behind Olos

We go far beyond software: we build relationships of trust

Yes, we are technicians, developers, specialists, designers, consultants. But together, we're driven by possibility, by solving hard problems, by opening new paths.

“Our technology is born from collaboration.”
Awards

Our excellence is recognized both at home and abroad.

Olos is synonymous with innovation and excellence in the technology market. Our track record includes more than twenty awards, both in Brazil and abroad, attesting to the quality and effectiveness of our solutions. This recognition is the result of our ongoing commitment to innovation, customer satisfaction, and delivering exceptional results.

Trophies awarded to Olos
Social initiatives

Causes we support

Cotic is an organization that shelters children and adolescents from 0 to 18 years old with special needs, such as mild, moderate, and profound mental illness and severe physical deformities, among others.

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Instituto PIVI (Projeto de Incentivo à Vida) serves children and young people in need, from 0 to 18 years old. They arrive in the morning and go home at the end of the day, receiving meals and tutoring. The institute currently has no website.

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Fazenda da Esperança is a therapeutic community that has worked since 1983 on the recovery of people with addictions, mainly to alcohol and drugs. One of its distinguishing features is welcoming pregnant women and mothers with young children. We support the Macaé/RJ unit.

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Kerus supports children in need, a situation rooted mainly in historical and sociocultural causes, by placing them in private schools from early childhood so they have a better chance of keeping up with their studies and thriving.

Learn more
Work at Olos

Your next big project could start here

We are always looking for new talent eager to be part of our innovative journey. If you are passionate about technology, have a creative spirit, and are ready to take on transformative challenges, we want you on our team.

We offer a dynamic environment, growth opportunities, and the chance to positively impact the way companies communicate. Send us your resume and come make a difference with Olos!

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Ready to transform your results?

Talk to our experts and discover the best strategy for your operation.

+180 clients
in the base

Paulo Godoy

CEO e Founder

Chief Executive Officer

About Paulo Godoy:

Over 44 years of experience in the telecommunications technology industry, customer support, hardware and software product development, with a primary focus on product and service development.
Since 1993, he has been responsible for several innovative initiatives in entrepreneurship, specification and development of products and unified communication solutions. Olos is the result of learning, mistakes and successes along the way.

Alessandro
Damasio

CRO

Chief Revenue Officer

About Alessandro Damasio:

Over 30 years of experience in the Contact Center industry in Sales Training, Marketing, Sales and Customer Success.
Leader of different teams over time, being responsible for generating and maintaining various businesses in the Brazilian and LATAM markets, mainly in Sales.
MBA with a focus on Marketing from ESPM, Electrical Engineering from FEI, and communication in English, Spanish, French and Italian.

Eduardo
Chinellato

CTO & Co-founder

Chief Technology Officer

About Eduardo Chinellato:

Over 25 years of experience in IT infrastructure, with an emphasis on telecommunications, support and software development for unified communications solutions.
Product and Software Development Leader.
Electrical Engineering – USJT Postgraduate degree in Software Construction Technology – Senac

Edson Thomaz

COO

Chief Operating Officer

About Edson Thomaz:

Over 25 years of experience in the Contact Center sector in Professional Services (Delivery and Sales), Pre-Sales and Development.
Leader of Professional Services, Cloud/IT, Governance/Risk/Compliance and Deployment Teams.
Graduated in Software Engineering from UNIP, with communication in English and Spanish.

Fabio Toledo

CCO
Chief Consulting Officer

Sobre Fabio Toledo:

Executive with extensive experience in Contact Centers, boasting over 20 years of strategic operations management experience, including Customer Service, Collections, Sales, Customer Advocacy, Digital Services, Back Office, and Commercial.

He has led multidisciplinary teams in operations, support areas, technology support, and sales, distinguished by his focus on people development, the definition of operational strategies, and the systematic achievement of results.

Academic Background: Business Administration and Human Resources Management – UNIP; Executive MBA in Business Administration – IBMEC


Fernanda Góes

CSO

Chief Sales Officer

About Fernanda Góes:

Over 15 years of experience in the Contact Center sector, focused on new business, relationships and territorial expansion.
Humanized leadership focused on results. Committed to female empowerment.
Graduated in Communication from Anhembi Morumbi and MBA in Strategic Leadership from FGV.

Marcio Cezar

CFO

Chief Financial Officer

About Marcio Cezar:

33 years of experience in companies across the technology and steel industries, with expertise in Business Intelligence, Cost Controlling, Strategic Planning, Corporate Governance, and Sales & Operations Planning (S&OP). Proven track record in integrating sales, operations, and corporate strategy, as well as leading Finance, Human Resources, and Procurement functions, driving sustainable growth, operational excellence, and value creation.

Bachelor’s degree in Business Administration from Mackenzie, MBA in Marketing from ESPM, S&OP Certification from APICS, and WS T1 – Advanced Management and Leadership from WCES | World Customer Economic Science.

Nicholas
Serrano

CDAO

Chief Digital & AI Officer

About Nicholas Serrano:

Entrepreneur, developed 3 startups and has over 25 years of experience in Digital and Technological Professional Services, professor of IoT and AI.
Product and Software Development Leader.
MBA in Global Management from Manchester Business School, Master in Design and Digital Intelligence from PUC-SP, Economist/Engineer from USP.

Sergio
Eisenberg

CSSO - Chief Support and Sustainability Officer

About Sergio Eisenberg:

Executive with solid experience in Contact Center, with over 20 years of experience in strategic operations management, including Customer Service, Billing, Sales, Ombudsman, Digital Service, Back Office and Commercial.
He led multidisciplinary teams in operations, support areas, technological support and sales, standing out for his focus on people development, defining operational strategies and consistently delivering results.
Academic Background: Administration and Human Resources Management – ​​UNIP Executive MBA in Business Management – ​​IBMEC
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