Audio-to-text transcription combined with AI to structure data, assess quality, and support operational and strategic decisions. Turn your contact center into an endless source of opportunity.
Greater analytical capacity, reducing the manual effort of monitoring and analysis.
A more standardized and auditable evaluation process, with scorecards, ratings, and tags.
Identification of patterns, bottlenecks, and risks to guide practical improvement actions.
Automated transcription and language customization, with support for multiple models.
Smart classification, tags, custom prompts, and automatic summaries.
Behavioral analysis, silence, overtalk, talk time, and emotion detection.
Scorecards, automatic and manual evaluation, smart filters, and form management.
A SaaS model and architecture designed to support large-scale operations around the world.
Transcription and AI applied to every communication to capture and generate insights.
Analytics data and insights as the foundation for building business and operational reports.
Every Olos Cloud customer can use Olos Analytics at any time, and other systems can also be integrated through standard data and voice delivery.
Quality monitoring at scale, providing a foundation for coaching and continuous improvement.
Identification of the operational causes of non-conversion and argumentation gaps.
Detection of critical patterns to guide flow adjustments and operational action.
Detection of fraud or operational errors in call disposition.
Data, artificial intelligence, and automated analysis applied to real challenges: reducing effort, identifying gaps, improving argumentation, and enabling more accurate decisions.
Faster, more consistent monitoring
Automated interaction analysis to identify argumentation gaps, disposition errors, dropped calls, and signs of possible fraud.
Competition, churn, and operational failures
Automated analysis to identify competitors, reasons for exchanging, argumentation gaps, and retention opportunities.
An invisible inefficiency revealed by data
The analysis detected calls kept active for long periods with no interaction, reducing productivity and resource utilization.
From monitoring to coaching strategy
AI confirmed good practices in the opening presentation but revealed gaps in product knowledge, language, and sales approach.
When the challenge is not just the competition
The analysis showed that the main bottleneck was the lack of a consultative approach, low personalization, and insufficient exploration of the customer context.
Courtesy is not enough to reach an agreement
The operation showed good signs of courtesy and call closing, but low adherence in negotiation, objection handling, and process execution.
Olos Analytics is a platform for analyzing data and the conversations between service agents and customers, designed to optimize the customer experience and improve operational performance. It belongs to the business intelligence and analytics solutions category.
The official manufacturer is Olos Tecnologia e Sistemas, and the Olos brand owns the product.
Olos Analytics solves the lack of visibility into, and understanding of, customer service operations data. It lets you analyze interactions, identify patterns, optimize processes, support fraud prevention, evaluate agents, uncover opportunities for new products or approaches, and improve decision-making.
Olos Analytics is suited to customer service, telecommunications, and finance companies, and to organizations looking to improve operational efficiency through analytical data. It is also aimed at operations that want to increase the productivity of their operational quality team.
Olos Analytics collects and analyzes interaction data through speech-to-text conversion, reports, dashboards, interaction summaries, evaluation of operations and agents via AI-powered automated scorecards, and custom analyses. The process starts with speech-to-text transcription, the foundation for quality analysis and interpretation at scale.
Pricing is based on consumption per transcribed hour: the user chooses which operations to analyze and tracks the cost according to demand. Some AI features may be priced separately, also on demand.
Talk to our experts and discover the best strategy for your operation.