Pre-service with chatbot and transfer
A controlled WhatsApp operation with Embedded Signup, Cloud API, templates, pacing, and block list.
Olos Text
Text-based customer service at scale, with control and monitoring for WhatsApp, email, SMS, and WebChat
Centralize your text channels in a single interface, with artificial intelligence and monitoring capabilities that support both text bots and human agents.
About Olos Text
Olos Text structures text-based customer service by bringing WhatsApp, WebChat, email, and SMS together in a single management interface.
The solution combines broad, specialized management, artificial intelligence capabilities that boost service productivity and efficiency, and controls built specifically for WhatsApp operations, ensuring compliance, visibility, and continuity while mitigating the risk of number blocks.
Key benefits
What changes in your operation
What changes in your operation
with Olos Text?
Unified text operation
Less screen switching, with customer history and a full customer view preserved.
AI-powered automation
Support for human agents through CoPilot and Contact Assistants.
Continuous monitoring
Focused tracking of text communication metrics.
Human team optimization
AI agents at work so your people can stay focused on delivering results.
Features
Features that organize
Features that organize
and expand text-based service
Service continuity and reconnections
An AI-based bot takes over the conversation when the customer stops responding and hands it back to the same agent upon reconnection, keeping the interaction continuous and fluid.
Chats on hold during agent breaks
Conversations stay on hold while the agent is on break, with no loss of context.
Extended chat session
Longer session times so the conversation can continue even past midnight.
Olos Monitor and Chat Monitor
Real-time tracking of operational metrics and ongoing conversations.
Tracking of bots and human conversations
Visibility into the performance of both automations and human service.
Summarization and audio transcription
Automatic conversation summaries and transcription of voice messages.
Canned responses and word control
Pre-registered phrases, ready-to-send files, and blocking of prohibited words.
Integrated WhatsApp Business
Embedded Signup, template sending, performance tracking for each number and BM, automatic pacing based on service capacity, and block control.
Applications
Where is Olos Text applied?
Contact Assistant
A bot specialized in reconnecting with customers who stop interacting, freeing agents to focus solely on delivering results.
CoPilot
AI-powered response suggestions, always available to increase accuracy, standardization, and speed in human service.
AI Assistant
An oracle specialized in each client operation, helping human agents interact in the best possible way.
Frequently asked questions
Get your questions answered
What exactly is Olos Text, and which category does it belong to?
Olos Text is a messaging solution enabled within the Olos communication system, designed to make communication between companies and their customers easier over digital text platforms such as WhatsApp, SMS, and others. It belongs to the category of digital communication and text-based customer service solutions.
Who is the official vendor, and which brand owns Olos Text?
The official vendor is Olos Tecnologia e Sistemas, and the Olos brand owns the product.
Which specific problems does Olos Text solve?
Olos Text solves problems caused by fragmented customer communication across digital channels. It provides a centralized way to manage messages, improve responsiveness, raise service quality, and run channels such as WhatsApp with governance, templates, WABA management, alerts, and best practices that reduce operational risks, restrictions, and blocks.
Who is Olos Text for?
Olos Text is designed for companies in industries such as services, retail, finance, and healthcare that need to manage effective customer communication over text channels, whether handled by human agents or bots.
How does Olos Text work in practice, and what are its components?
Olos Text centralizes digital communication in a single platform, offering automated responses, CRM integration, real-time monitoring, bot support, AI for smart suggestions, and operational support tools for text channels.
What is the purchasing or pricing model for Olos Text?
The purchasing model is typically subscription-based, with rates that adjust to the volume of templates and the optional features selected by the client. For WhatsApp communication, clients can also contract communication services through Olos, given the company's role as an official Meta representative/broker, as indicated in the reference material.
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