Expand the possibilities of your customer service journeys by factoring in even data from outside your service operation.
Define the rules and triggers that drive how interactions evolve over time, with continuous monitoring and purpose-built applications.
Data sources
Operational and business data generated by your Olos operation.
Lead list data, profile, history, and customer context.
Data from external sources integrated into the journey.
JourneyX orchestration
Combines data, rules, and triggers to drive the next best action.
Decisions and evolution
Defines criteria, stages, and conditions for each journey.
Triggers the next action consistently and at scale.
Tracks results in real time and guides adjustments.
Olos JourneyX lets you build custom applications based on secure cloud storage of data from Olos or even from external sources, giving you expanded power to create service journeys, management mechanisms, evaluation resources, and many other types of applications.
Its main differentiator is the ability to work agnostically with a large body of data and use it to make relevant decisions.
Why Olos JourneyX?
The ability to use universal data, not limited to Contact Center data alone.
Automated decisions and activations, reducing reliance on manual action.
Actions applied across multiple systems from a single brain.
What does Olos JourneyX offer?
Custom journeys based on data, including third-party data when applicable.
Automated decisions and activations throughout the journey.
Real-time monitoring, interoperability, and multisite, multiplatform operation.
Purpose-built applications (Journey Apps)
Where is Olos JourneyX applied?
Structuring journeys that require automated decisions and continuous monitoring over time.
Journey Apps: Scoring to prioritize activations based on contact propensity, when needed and within scope.
Get your questions answered
What exactly is Olos JourneyX, and which category does it belong to?
Olos JourneyX is a platform for extended customer journey orchestration, designed to map, monitor, and integrate different channels, sources, and systems, including environments outside the Olos ecosystem. Journeys or applications can be created for management, control, interaction, costs, and other operational needs. It belongs to the customer journey management solutions category.
Who is the official manufacturer, and which brand owns Olos JourneyX?
The official manufacturer is Olos Tecnologia e Sistemas, and Olos is the brand responsible for the product.
Which specific problems does Olos JourneyX solve?
Olos JourneyX solves inefficiencies in the customer journey, enabling companies to monitor touchpoints, understand behaviors, and adjust processes to deliver an integrated, agnostic, and satisfying experience. More than a standalone product, it is a platform on which a wide range of applications can be built.
Who is Olos JourneyX for?
Olos JourneyX is suited to companies looking to optimize the customer experience in industries such as retail, telecommunications, finance, and healthcare, where a unified view of the customer journey is critical.
How does Olos JourneyX work in practice, and what are its components?
Olos JourneyX unifies data from multiple sources and channels, providing visualizations and analyses of the customer journey. It includes features for experience mapping, analytics dashboards, and personalization based on data collected in real time.
What is the purchasing or pricing model for Olos JourneyX?
Pricing depends on each application created, but it is always tied to the volume of data transferred and processed.
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