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Olos IVR

Offer an exclusive IVR solution that delivers practical, personalized, and exceptional customer service.

 

Why invest

in Olos IVR?

Reduces call
and wait times

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Ensures efficient
resource utilization

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Boosts employee
productivity

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Offers tool
customization for
specific tasks

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Enables integration
with omnichannel
technology

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Features self-service
options to enhance
customer satisfaction

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Main advantages

of Olos IVR

technology

Learn More aboutIVR

Accelerates and streamlines the service process

Improves the demand resolution rate

Enhances customer experience

Decreases waiting time

Reduces average service time (AST)

Increases employee productivity

Learn More aboutIVR

Segments that

we serve

Financial
Optimize human service and provide important information to your customer quickly and efficiently
Optimize human service and provide important information to your customer quickly and efficiently
Health
Customize services in hospitals, clinics and health centers by integrating information from different legacy systems
Customize services in hospitals, clinics and health centers by integrating information from different legacy systems
Retail
Use a quick and easy automated service workflow creation tool to entertain and provide important information to your customers in line
Use a quick and easy automated service workflow creation tool to entertain and provide important information to your customers in line
Telecom
Use a graphical tool and create electronic service flows quickly and efficiently
Use a graphical tool and create electronic service flows quickly and efficiently
Services
Use electronic voice support in the right measure, promoting self-service and optimizing human service
Use electronic voice support in the right measure, promoting self-service and optimizing human service
Entertainment
Customize messaging and service flows to entertain and retain customers while they wait in line
Customize messaging and service flows to entertain and retain customers while they wait in line
Contact Center
Quickly design and implement automated service flows through a graphical IVR customization interface
Quickly design and implement automated service flows through a graphical IVR customization interface
Collections
Optimize your agents' service by adopting electronic service with self-service features
Optimize your agents' service by adopting electronic service with self-service features
Customer Service
Promote voice self-service in a simple and fast way
Promote voice self-service in a simple and fast way
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How Olos IVR

works

Inbound IVR

Olos’ Inbound IVR allows contact with the customer to be automated, allowing the request to be resolved or transferred to an agent.

Outbound IVR

Olos’ Outbound IVR makes calls directly to customers and promotes proactive relationship management in collection operations, product offerings and promotional actions.

User-friendly
interface

Use DTMF tones, the best voice recognition algorithms, and humanized voice prompts to promote a pleasant experience for your customer, making service more humanized and less robotic.

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