Contact

Olos
Inbound

Modern and innovative technology to promote a great experience in reception service

Improve your client

experience

Customers want more agility, quality
and efficiency in inbound
service operations.

For 82% of consumers, good customer service is directly related to problem-solving and 70% would buy from the brand again if it resolved their demands, according to the Consumer Commitment Index.

62% of customers stop buying from companies due to a poor customer service experience, according to a Microsoft report.

For 41% of Brazilian consumers, agility in resolving demands is the most important aspect for a positive experience, according to research by Endeavor.

What are the benefits

of Olos Inbound

for your company?

  • Platform integration with all contact data in one place
  • Possibility of communicating by voice, with easy understanding and access to customer data
  • Greater possibility of resolution on first contact
  • Quality of service and speed in resolving demands (attested by a satisfaction survey and quality audit)
  • More fluid communication between the various communication channels

Features of

Olos Inbound

Universal Control Panel
Monitor agents and operations through an accessible, secure and customizable WEB system
Toll-free Killer
Avoid the high costs associated with an inbound toll-free number while maintaining seamless communication with your customers
Smart Callback
Proactively return to abandoned customers in an automatic and surprising way
Integrated CRM
Consolidate all your customer data in a Web CRM that integrates voice, text, and image into a single interface
Integrated Softphone
Complete communication experience with the Integrated Softphone, enabling direct service through your computer without the need for additional devices
CostControl
Track your telecom costs in real time and compare them with your spending goals
Integrated Recording
Voice, text and image recording integrated into the solution
Integrated Blended
Each Olos license can operate in active, receptive, or combined modes, all at no additional cost
IVR
Electronic service available via vXML, with or without text-to-speech capability
Olos MAB
All your electronic service managed through a user-friendly graphical tool
CDR Portal
Customize call details records as needed
Custom reports
Customize reports in minutes without the need for technical support
Talk to us!

Segments that

we serve

Financial
Use a unified solution that brings together the best of inbound and outbound capabilities
Use a unified solution that brings together the best of inbound and outbound capabilities
Health
Better serve your accredited network, patients and customers by applying exclusive resources present in Olos Inbound
Better serve your accredited network, patients and customers by applying exclusive resources present in Olos Inbound
Retail
Promote centralized management of both active and receptive operations through Olos. Explore exclusive features designed to enhance customer service
Promote centralized management of both active and receptive operations through Olos. Explore exclusive features designed to enhance customer service
Telecom
Don't forget to answer anyone who wants to talk to your company. Learn about Olos’ developments to prevent this from happening
Don't forget to answer anyone who wants to talk to your company. Learn about Olos’ developments to prevent this from happening
Services
Active, Receptive or Blended operations are managed uniformly within Olos providing great business opportunities
Active, Receptive or Blended operations are managed uniformly within Olos providing great business opportunities
Entertainment
Don't miss the opportunity to speak to your customer even during peak call times
Don't miss the opportunity to speak to your customer even during peak call times
Contact Center
Unify management and gain new possibilities by working with Olos in active, receptive or blended operations
Unify management and gain new possibilities by working with Olos in active, receptive or blended operations
Collections
Increase possibilities in inbound service by having Olos as a focal point for management and journey building
Increase possibilities in inbound service by having Olos as a focal point for management and journey building
Customer Service
Break away from tradition with exclusive features for handling inbound calls on Olos. Boost contactability and enhance first-contact resolution rates
Break away from tradition with exclusive features for handling inbound calls on Olos. Boost contactability and enhance first-contact resolution rates
Talk to us!

Connectivity

What is already incredible can become even better. The entire reception service infrastructure of Olos gains additional resources to provide an even more remarkable experience to its end user, with the integration of other value-added solutions from Olos.
 

Olos Digital Agent

Service can be carried out partially or entirely through intelligent VoiceBots, offering self-service, customer satisfaction and increased operational efficiency.

Olos Channel

The inbound voice channel is part of an omnichannel journey that seamlessly integrates channels for the operator, bringing new possibilities for interaction and business.

Olos Analytics

Your service can be analyzed for context, detection of stress in communication and search for keywords: a new monitoring universe to be explored.

Conectividade Olos

Differentials of

Olos Inbound

  • Create targeted campaigns
  • Easy to use Interface
  • Flexible channels for customer service
  • Simple-to-configure and access inbound service reports
  • Enhanced capacity during peak service periods
  • Use the dialer when inbound service fails to meet SLA standards
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