Outbound Contact → Negotiation → Payment Options → Formalization
Application GoalMore conversions compared to the past
Result Achieved80% increase
-45% reduction in operating costs
ADA · Advanced Digital Agent
Fluid, natural, and efficient conversations between machine and customer
Automate voice conversations at scale without losing the natural feel or personalization expected in every interaction.
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A conversation not bound to a rigid flow
ADA keeps the conversation on goal even when the person interrupts, changes intent, or takes a different path
The solution combines context, adaptation, and operational monitoring to conduct voice interactions more naturally and consistently, always taking into account the context, goal, and constraints of each digital campaign.
01 Continuity
Consistent journeys that support operational scale.
02 Context
The goal, available history, and business rules guide the conversation.
03 Evolution
Creation, monitoring, and curation keep the agent continuously improving.
Technology as proof, not as the protagonist
Four capabilities work together to make the conversation more fluid
Each layer has a specific role, but the final experience should feel simple to the person on the other end of the line.
ASR
Speech understanding in a telephony context, according to the scenario.
Generative AI
More flexible dialogue, less dependent on a rigid flow, according to the scope.
Neural synthesis
A more natural, fluid voice throughout the interaction.
Barge-in
The person can interrupt and the conversation carries on with less friction.
From design to evolution in production
ADA broadens horizons in a continuous operating cycle
Creating, monitoring, investigating, and adjusting are valid actions in both human and digital operations. The quality of these steps leads to continuous evolution!
01
Studio
Creation and configuration of the conversation stages.
02
Monitor
Real-time monitoring of the operation.
03
Watcher
Curation, analysis, and troubleshooting of interactions.
04
Adjustments
Changes to rules, contexts, parameters, priorities, and infrastructure.
Results-oriented applications
Are you ready for the new reality?
Artificial intelligence, when used consistently, brings incredible results, increasing efficiency while reducing costs.
ADA Outbound Contact → Offer and Sales Pitch → Transfer to Human → Formalization
Application GoalMore conversions with fewer human resources
Result Achieved+ 20x the number of successes compared with a traditional campaign
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Confirmations and Reminders
Triage and Routing
Contact Data Update
Basic Support
Frequently asked questions
Get your questions answered
What exactly is Olos ADA and which category does it belong to?
Olos ADA is an automation and artificial intelligence solution for customer service delivered by digital agents. With speech-to-text transcription, management systems, text to speech, and AI engines, it conducts the conversation without relying on fixed menus, and it belongs to the category of customer service automation and artificial intelligence solutions for contact centers.
Who is the official manufacturer and which brand owns Olos ADA?
The official manufacturer is Olos Tecnologia e Sistemas, and the brand responsible for the product is Olos.
Which specific problems does Olos ADA solve?
Olos ADA handles customer service demands through automatic, intelligent responses, optimizing human agents' time, improving the accuracy and speed of responses, reducing operating costs, and improving the overall performance of outbound or inbound operations.
Who is Olos ADA for?
Olos ADA is a fit for companies that handle large volumes of customer interactions, such as telecommunications, financial services, healthcare, and retail, and that want to automate and improve their customer service.
How does Olos ADA work in practice and what are its components?
ADA is the Olos digital agent solution, built on Generative AI to conduct conversational voice journeys with intent understanding, governance, monitoring, and continuous evolution. It uses speech-to-text transcription, natural language processing, machine learning, text to speech, the Olos Studio low-code interface, and curation services to deliver broader, more fluid interactions with customers.
What is the purchasing or pricing model for Olos ADA?
The purchasing model is usage-based: the user pays only for what they consume, typically per minute used. Depending on the final application, Olos may not charge for installation and programming services.
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