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Olos ADA

The Generative AI Conversation Revolution

The evolution of automated customer service has arrived. Forget rigid IVRs and generic voice bots. Meet ADA, the new generation of Olos digital voice agents that digitizes interactions at scale with natural language, context, and governance, transforming conversations into real operational results. 

What is ADA?

Far beyond an isolated bot, ADA is a robust conversational solution that leverages Generative AI, speech recognition, and voice synthesis integrated with Large Language Models (LLMs) to understand the real intent behind each interaction and conduct fluid conversations aligned with clear business objectives.This technology proves its value in practice, operating under a rigorous corporate governance layer for control, monitoring, and continuous evolution in production through the tools within our ecosystem.

Olos Studio

Complete Low-Code environment for creating and designing intelligent workflows.

Olos Watcher

Continuous real-time monitoring of every interaction.

ADA Monitor

Detailed analytical evaluation for AI agent adjustments and continuous evolution.

Benefits of

Olos Digital Agent for

your client

01

Greater operational productivity.

04

Call time optimization.

07

 Reduced operational costs.

10

Flexible and natural dialogue.

02

24/7 operation availability.

05

Greater fluidity in customer interactions.

08

Higher engagement compared to traditional bots. 

11

Increased profitability. 

03

Reduction of registration and data entry errors. 

06

Customer service process automation.

09

Increased customer satisfaction. 

12

Built-in omnichannel capabilities.

01

Increased agent productivity

02

24/7 availability

03

Fewer registration errors

04

Optimized call handling times

05

Seamless customer service experience

06

Automated service processes

07

Reduced operational costs

08

Customized processes

09

Greater customer satisfaction

10

Consistent dialogue standards

11

Increased profitability

12

Guaranteed quality monitoring

Segments that

we serve

Financial
Operate under strict corporate governance, eliminating AI hallucination risks while automating processes and self-service functions.
Operate under strict corporate governance, eliminating AI hallucination risks while automating processes and self-service functions.
Health
Automate scheduling and triage processes with empathy and regional accents, improving patient loyalty, optimizing medical occupancy, and reducing no-shows.
Automate scheduling and triage processes with empathy and regional accents, improving patient loyalty, optimizing medical occupancy, and reducing no-shows.
Retail
Recover abandoned carts and build a digital channel journey to close more business opportunities.
Telecommunications
Perform intelligent Level 1 technical diagnostics, relieving human support channels. Deliver efficient responses in telesales, collections, and customer service while digitizing operations with empathy.
Services
Qualify demands, resolve questions, effectively respond to objections, automate processes, and optimize your workforce to better serve customers.
Qualify demands, resolve questions, effectively respond to objections, automate processes, and optimize your workforce to better serve customers.
Entertainment
Engage your audience with fast, regionalized, and fluid support for ticket sales, attendance confirmation, and customer loyalty at scale all powered by AI.
Engage your audience with fast, regionalized, and fluid support for ticket sales, attendance confirmation, and customer loyalty at scale all powered by AI.
Contact Center
Total or partial digitalization with natural and fluid interactions across customer service, surveys, telesales, or collections, improving operational and financial performance.
Total or partial digitalization with natural and fluid interactions across customer service, surveys, telesales, or collections, improving operational and financial performance.
Collections
Improve performance whether through CPC location with Locator or through full digitalization fluidity across the entire collections chain.
Improve performance whether through CPC location with Locator or through full digitalization fluidity across the entire collections chain.
Customer Service
Resolve complex inquiries on the first contact and provide efficient self-service by establishing context and conditions for your advanced digital agent.
Resolve complex inquiries on the first contact and provide efficient self-service by establishing context and conditions for your advanced digital agent.
Talk to us!

It’s Time to Locate

Your Customer

Within the voice ecosystem, Locator is the specialized version of ADA designed for contact location and operational support for human agents. 

Using an AI-driven journey, Locator leverages prior information to interact with the right person (RPC – Right Party Contact), filters unproductive calls and voicemail boxes, and triggers WhatsApp communication to deliver qualified contacts to human agents, transforming missed calls into real business opportunities. 

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