Multichannel outbound collections
Structured outreach by voice and text, with a contact cadence and automatic escalation.
Collections & Recovery
Collections operations with structure, automation and multiple channels
Olos structures collections and credit recovery journeys with segmentation, automation and integrated channels, while maintaining compliance and operational control.
Operation journey
Four moments of a collections operation
Organize
Build collection cadences with steps, timelines and actions defined by customer profile.
Segment
Distribute portfolios, prioritizing by days past due, balance and history.
Reach out
Engage customers by voice, WhatsApp, SMS and email with automatic escalation.
Track
Monitor KPIs, conversion and team performance in real time.
Capabilities and applied resources
Integrated voice and text channels
On a single platform, Olos integrates multiple channels, such as predictive dialer, WhatsApp, SMS and email, enabling a complete and flexible approach to each customer. With support for automatic routing and control, the tool makes communication efficient and tailored.
Automation and chatbots
Olos offers automation solutions with text and voice bots that use artificial intelligence to proactively engage customers. This speeds up the collections process and frees up human agents for more complex cases.
Segmentation and distribution
With the ability to segment portfolios by delinquency range, balance and history, Olos makes it easy to allocate the best human and digital resources to each portfolio. The platform uses analytics to optimize distribution, increasing the chances of recovery.
Monitoring and reporting
With tools for monitoring and tracking contact and conversion KPIs, Olos lets you set up business alerts that help quickly identify areas in need of adjustment, ensuring high-performing campaigns.
History and continuity
Olos keeps a complete record of interactions, preserving context across attempts and channels.
Journey orchestration
The Olos platform lets you build custom collection cadences, adapting steps, timelines and actions to each customer profile. The result is journeys that maximize satisfaction and operational efficiency, making every touchpoint an opportunity to improve the customer experience and increase the recovery rate.
Use cases
Credit recovery with segmentation
Portfolio prioritization by days past due and profile, with distinct strategies for each segment.
Automated negotiation via text or voice bot
A chatbot presents payment terms and handles the initial negotiation with no human agent involved.
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