Olos structures the service flow from customer intake to resolution, with automated triage, intelligent distribution, and multichannel continuity.
Talk to our specialistsInitial classification with automation and chatbot.
Routing by profile and availability.
Voice, WhatsApp, email, and WebChat unified.
Context preserved throughout the journey.
From customer intake to resolution, with a clear decision between automation and human service.
Multichannel
Classification
Automation or Human
Follow-up
The chatbot resolves recurring issues, collects data, and confirms simple resolutions without human intervention.
Transfer with context preserved, distribution by specialty, and quality monitoring.
Olos automatically identifies callers by phone number or by the options selected in IVR (Interactive Voice Response) systems and bots, classifying calls quickly and accurately. This automation reduces wait times and routes calls correctly from the start.
The Olos solution routes calls based on agent and customer profiles, as well as resource availability. This means calls are assigned to the agents best qualified to resolve the issue efficiently and effectively, increasing customer satisfaction.
Olos supports multiple communication channels, including voice, chat, and social media, preserving empathy in every interaction and expanding the ways customers can get in touch. This lets customers choose the channel that best suits their needs.
Exams and appointments can be covered by a journey of automatic confirmations across different channels to ensure attendance and reduce medical costs.
With Olos, customer history and context are maintained across all interactions, even when they happen at different times or on different channels. This delivers a cohesive, personal experience, which is crucial for improving the customer satisfaction score (CSAT).
Olos provides tools to monitor and improve critical indicators such as CSAT, FCR (First Call Resolution), AHT (average handle time), ASA (average speed of answer), and abandonment rate.
Built-in artificial intelligence delivers faster, more accurate answers or routes customers to the specialists best qualified to handle specific issues.
Unified intake of requests with automatic classification and distribution by specialty.
Simple issues resolved through automation, with transfer to an agent when needed.
Automated first contact with information gathering and qualified routing.
Talk to our experts and discover the best strategy for your operation.