Olos Multimedia centralizes voice and text channels in a single interface, with service history and control
Run it natively or integrated with your CRM, with multi-channel support across voice and text, customer data, disposition, and configurable forms.
Olos Multimedia is the service interface that connects agents and customers.
It centralizes communication across voice and multiple text channels, giving the agent telephony controls, customer data, interaction history, custom forms, and AI assistance, all the way to the final multi-level disposition.
It is an alternative to using and integrating specialized CRMs, keeping the focus on simplifying the journey and increasing productivity.
Why Olos Multimedia?
Voice and text centralized in a single operational routine, reducing fragmentation, screen switching, and average handle time (AHT).
A consistent view of every interaction, with interaction history and customer data available to the team.
Configurable operation with multi-level disposition and customizable forms that reflect your company's process.
Built-in artificial intelligence that assists agents in text interactions through CoPilot and Assistant
What does Olos Multimedia offer?
Channels and Interface
- Voice support: outbound, inbound, and blended.
- Text support: WhatsApp, SMS, email, and Webchat.
- Interaction history and customer data in one place.
Disposition and Integration
- Multi-level disposition and form customization.
- Olos front end: all information brought together in a single interface for the agent.
- Integration with third-party CRMs via WebAPI with token-based authentication and authorization, focused on security, integrity, and compliance.
Salesforce & Operations
- Salesforce integration for voice via OpenCTI, bringing voice capabilities into the CRM.
- Salesforce integration for text, adding text communication capabilities to the CRM while preserving the customer data area.
- Voice and text operations such as disposition, transfer, pauses, supervisor messaging, and per-channel status, subject to availability in the integration.
CRM Usage Options with Olos
Olos Multimedia
Operations that need to centralize voice and text communications in a single interface while keeping customer history and data accessible
Third-party CRM with Web API
Operations that want to keep only a specialized CRM on the agent screen, running a secure, traceable integration via authenticated WebAPI
Salesforce integration
Operations that want to keep Salesforce as the main interface, adding advanced voice and text capabilities through mini tabs while preserving a single interface and screen space
Get your questions answered
What is Olos Multimedia and which problems does it solve?
Olos Multimedia is a solution for managing communication across multiple channels, making customer service more effective and reducing response times.
What are the advantages of using Olos Multimedia in a call center?
More efficient service, channel integration, and higher customer satisfaction through faster, more accurate responses.
Does Olos Multimedia support integration with social media?
Yes, the platform integrates with different social networks, centralizing the management of customer interactions across various media.
How does Olos Multimedia make the work of service agents easier?
The solution offers a unified interface that lets agents quickly access all the information they need to serve customers effectively.
Are performance reports available in Olos Multimedia?
Yes, the platform offers robust tools for performance reporting and analysis, supporting strategic decision-making.
What are the requirements for using Olos Multimedia?
Requirements vary with the complexity of the implementation, but they generally include a solid IT infrastructure and a reliable internet connection.
Can Olos Multimedia be customized for specific needs?
The platform is highly flexible, allowing customizations that meet the specific requirements of companies in different industries.
How does Olos Multimedia improve the customer experience?
By integrating multiple channels into a single interface and optimizing response times, the platform significantly improves the customer experience.
Is Olos Multimedia available on mobile devices?
Yes, the solution is accessible from mobile devices, allowing agents and managers to follow operations in real time from anywhere.
What are the pricing models for Olos Multimedia?
Pricing models may vary according to the scope and scale of how the solution is used. We recommend contacting Olos directly for pricing details.
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