Qualify contacts at scale, with less waste and better results
An intelligent voice qualification layer that increases real contact, reduces repeated attempts, and transfers to human agents only what arrives validated.
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Higher quality in what is delivered to the agent
Locator improves contact quality before involving human operations.
Locator is always available to talk to your customer
Improves the contact effectiveness rate for the agent
Less unproductive contact, leading to a better overall approach from the agent
Artificial Intelligence working to locate the target customer
Voice qualification uses history and behavior to validate the contact and define the next step.
Trigger
Different treatment based on the number of attempts.
Identify
Fast, accurate methods for identifying the customer.
Validate
Option to confirm identity through document verification.
Handle
Different approaches for edge cases, exceptions, and objections.
Transfer
The human agent receives a valid contact.
Olos as a whole
Digital First Strategy: locate and qualify leads before involving human operations.
Olos Dialer
All dialing rules, classification, retries, recordings, reports, and monitoring through Olos
Olos Locator
Identification, Validation, and Transfer carried out by an AI-powered digital agent
Olos Text
Triggered automatically when voice contact fails, increasing the chances of success
Olos Analytics
Mapping behaviors and identifying opportunities to improve overall strategy and communication
Your customer reaching out to you through Locator, be it by voice or by text
Voice first
The first attempts prioritize reaching and transferring the customer by voice.
Text outreach when needed
Automatically, Locator will offer the customer the option to continue via text channels such as RCS or WhatsApp, depending on the number of attempts made without a transfer.
Service via Olos Multimedia
If the customer chooses to continue via text, agents will naturally carry on the conversation using Olos's integrated CRM interface, Olos Multimedia.
A real case of Locator adoption
More effective contacts
versus a digital solution without AI
More conversions
generating more results with the same operation
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Want to see the case?Get your questions answered
What exactly is Olos Locator and which category does it belong to?
Olos Locator is a product specialized in qualifying, locating, and connecting customers to the right destination through controlled attempts and Generative AI. It is a specialized solution within the ADA/Olos ecosystem that can also be sold as a standalone product, and it belongs to the category of customer service automation and lead qualification solutions.
Who is the official manufacturer and which brand owns Olos Locator?
The official manufacturer is Olos Tecnologia e Sistemas, and the brand responsible for the product is Olos.
Which specific problems does Olos Locator solve?
Olos Locator solves inefficiencies in connecting and qualifying leads by ensuring a governed, predictable attempt funnel. It makes routing customers to agents more effective, allowing agents to spend more time talking to target customers and reducing wasted time and resources.
Who is Olos Locator for?
Olos Locator is a fit for companies that need to qualify and connect customers efficiently, such as complex sales operations, customer service, telesales, collections, and contexts where frequent contact with customers is essential.
How does Olos Locator work in practice and what are its components?
Olos Locator operates with advanced automation and AI to qualify customers and quickly route them to the agent or solution they need, adjusting attempts according to the customer history. It can also suggest changing the communication channel, such as moving to WhatsApp, based on the attempt history.
What is the purchasing or pricing model for Olos Locator?
The purchasing model is based on minutes consumed: the customer pays for the actual time ADA or Locator is in use. The model is flexible and adjusted according to usage.
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