The people shaping the future of collections in Mexico were all in the same place on October 28: CONVECOB 2026, the National Collections Convention, held at Centro Banamex in Mexico City. Olos was there as a sponsor, to show that the next generation of collections already exists and is already delivering results.
Why CONVECOB matters
Organized by APCOB, which celebrated its 30th anniversary at this edition, CONVECOB brings together the country’s leading collections companies. According to the association, APCOB members represent more than 80% of Mexico’s collections portfolio. This is where the industry discusses where it is heading and where technology decisions for the coming years are made.
This year’s message was clear: after a period of testing artificial intelligence, the market now wants results. Companies are looking for hybrid contact centers that combine people and digital agents, personalized conversations at scale and full transparency in how customer data is handled.
As APCOB president Alan Ramírez put it, effective collections start with a good conversation. That is exactly what Olos has believed for 15 years.
What Olos brought to Mexico
Olos was founded to transform collections, telesales and customer service. Today, we are an omnichannel platform that connects channels, automates decisions and turns every interaction into a continuous, efficient and data-driven experience.
While many operations still rely on multiple tools that don’t talk to each other, Olos brings everything together in one place. These are the differentiators we presented at CONVECOB 2026:
One single platform:
voice, text, AI and human operations in a single system, with no need to integrate multiple solutions.
ADA, real conversational AI:
our digital agent doesn’t follow menus or rigid scripts. ADA handles interruptions, changes of intent and objections in real time, and can negotiate agreements end to end. With ADA Studio, new digital agents are built quickly on a low-code platform.
Intelligent dialing:
Olos Dialer, one of the most awarded dialers on the market, interprets signaling and voice to separate valid calls from unproductive ones, learns the best time to reach each customer and includes Silence Management, which prevents silence fraud on calls.
Every channel, orchestrated:
Olos Channel turns WhatsApp, SMS, email and WebChat into integrated campaigns, with direct access to the official WhatsApp API as a Meta-certified BSP.
AI on 100% of interactions:
Olos Analytics transcribes and analyzes every conversation, not just a sample, and works with any platform that generates audio, not only Olos.
Security and availability:
Olos Cloud is cloud infrastructure monitored 24/7 and always up to date, with no extra effort from the operation.
What collections look like with Olos
In practice, technology works at every stage of the journey:
1. Qualify before reaching out:
Locator analyzes history and identifies the best time, channel and approach for each customer.
2. Talk on the right channel:
Olos Channel starts the contact on the preferred channel, with a personalized message, and automatically triggers the next steps.
3. Negotiate with AI:
ADA leads the conversation, answers questions, overcomes objections and closes the agreement, at any time of day.
4. Involve people where they make a difference:
more complex cases reach the agent with the full history, while AI CoPilot suggests responses in real time.
5. Measure and improve:
Olos Analytics evaluates 100% of interactions and shows what to adjust to recover more.
The result is an operation that talks to millions of customers without losing the personal touch, with higher recovery, lower cost per contact and full control over every interaction.
Present across Latin America
Mexico closes a cycle of events that took Olos to the Perú Fintech Forum in Lima, CMS Financial Innovation Argentina in Buenos Aires and the COLCOB Congress in Bogotá. In every country, we reinforced the same commitment: bringing cutting-edge technology to make collections more efficient and more human.
Congratulations to APCOB on its 30th anniversary, and thank you to everyone who joined us at CONVECOB 2026.
Ready to take your collections operation from testing to results?
Talk to our specialists and discover how the Olos omnichannel platform, with AI at every stage, can help you collect more, operate more efficiently and deliver a better experience to your customers.
